Shipping policy

Shipping Policy

At The Pastel Stop, we are committed to providing fast, reliable, and affordable shipping options for all our customers. Below are the details of our shipping policy:

Shipping Rates

  • Free Shipping: We offer free shipping on all orders over $100.
  • Standard Shipping: For orders under $100, a flat rate of $5.99 will be charged for shipping.

Shipping Methods

We utilize multiple shipping services to ensure your order reaches you as quickly and efficiently as possible. This allows us to offer a variety of shipping options and carriers.

Processing Time

  • Orders are typically processed within 2-5 business days.
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Delivery Times

  • Domestic Orders: Delivery usually takes 3-7 business days after processing.
  • International Orders: Delivery times vary based on destination and can take 10-20 business days. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Order Tracking

You will receive a tracking number once your order has been shipped. You can use this number to track your order's progress and estimated delivery date.

Customs, Duties, and Taxes

For international orders, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Address Changes

If you need to change your shipping address after your order has been placed, please contact us immediately at [support@thepastelstop.com](mailto:support@thepastelstop.com). We will do our best to accommodate your request but cannot guarantee changes can be made once the order is in process.

Lost or Stolen Packages

The Pastel Stop is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

For any additional questions or concerns regarding our shipping policy, please contact us at support@thepastelstop.com

Thank you for shopping with The Pastel Stop! We appreciate your business and are committed to providing you with the best possible service.